Rare Great Customer Service Moment

So, usually I turn to social media to complain about terrible customer service. However, today I am excited about a rare and shocking positive customer service experience. 95% of the time my interactions with customer service reps are actually ok, while only about 4% are terrible and send me into tyrants of rage and frustration which I usually post on FB, Twitter, or in this blog. That leaves about a 1% chance for outstanding customer service interactions, those few experiences when the customer service reps go above and beyond the expected or anticipated level of hospitality and who appear to genuinely enjoy their job. Well, I had such an experience yesterday in, of all places, a McDonald's. I have never in my 32 years on earth encountered such a pleasant experience in a McDonald's during the lunch rush. My family and I made an unplanned stop at the McDonald's (store # 32170) in Benton, Arkansas en route to the Magic Springs Amusement Park yesterday at around noon. The place was packed with families and other patrons looking for a quick lunch. We walked in with a sense of dread as we looked at the long lines and assumed that this "quick" stop for lunch would delay us for at least another thirty minutes. However, this was not the case at all. To my surprise, the lines moved quite swiftly. I was eagerly greeted by a cashier who accurately and efficiently took my lengthy order with no errors. The manager could be heard encouraging his staff with remarks such as : "good job grill team getting those orders out", or "I like the way you cleared the drive thru line in less than a minute". The entire team seemed to work together seamlessly and it appeared that everyone knew what job they were responsible for and they did that job. The cashier did not once show signs of being annoyed or frustrated by my large order that consisted of a few special requests. Our food was delivered to us piping hot and just as ordered in less than a minute. Everything that we requested was on the tray, including the sauce for the nuggets. I did not have to ask for anything, not even napkins. I left this McDonald's as a highly satisfied customer wishing that the McDonald's at home was as great as this one. The McDonald's in Benton, Arkansas has proven that great customer service and food can be delivered at a fast food restaurant.