Comcast Blues...Again

Comcast, why must you torture me this way? Several months ago I posted a blog about my Comcast woes. Well, here we go again. I tried, unsuccessfully, for almost three weeks to port a phone number from a competitor because for some reason the customer service reps at Comcast do not communicate with one another or make notes to the account in the system. I talked to 5 different people in the port department in a two week period. Each time I was promised that my number would be ported in 4 days.  All this after realizing that Comcast had assigned me a new phone number without informing me when the number was initially supposed to be ported. After twenty days, on the last promised date for the porting of the other number, my Comcast phone number was disconnected. Upon calling Comcast, I was told that the Comcast number had to be disconnected in order for the other number to be ported. By 8 pm CST, the other number was still not ported. I again called customer service and was informed by the rep that my initial request for the other number to be ported was never sent to the correct department, even though I had spoken with 5 other people who claimed to be from "that" department. Of course, there were no notes or records of these conversations because this other department apparently doesn't have access to the same account. Finally feed up, I requested that the port be cancelled and opted to keep the Comcast number. However, that number was once again disconnected the next morning and no one could explain why. Service was restored within 30 minutes, but still there was no explanation as to why it was disconnected in the first place. Since then, my usually great Comcast internet service has been lackluster. It has been extremely slow and we now have connection issues. The internet is the only reason why I opted to return to Comcast after trying out a competitor for a few months. I am really disappointed, yet afraid to call customer service for fear that something else will be unnecessarily disconnected or they will offer to send out a technician to look into it and charge me $50. Oh well, I hope this situation gets better soon or I may be forced to return to a competitor for phone and TV services and only keep Comcast internet. Verizon, please provide home service to my area soon!