The Cable Saga Continues...

So, this morning I awoke to no internet. Seriously? Comcast is quickly becoming my least favorite company ever! So after a very unpleasant conversation with yet another incompetent customer service rep, I decided to call back. This time was much different than the other 10+ conversations I have experienced with Comcast reps in the past 4 days. This lady was very understanding, very patient, and she did her job. My cable services have now been restored to 100% working order and I now feel like a valued customer again. This customer service rep delivered quality customer service by showing genuine concern and by offering some sort of compensation to give me an incentive to remain a Comcast customer. Good, old fashioned customer service does exist, sometimes it just takes dealing with several bad to reach the good.