More cable woes

At this point, I am seriously considering changing to another provider. Comcast has proven to have the absolute worst customer service ever! "Yes m'aam, we messed up your services and we will come right out and fix it...next Saturday!" Are you kidding me? Services that I had before you "upgraded" me no longer work, but I am expected to wait a week for you to correct the situation? I don't think so. I am deeply saddened by the sheer, utter lack of quality customer service. Why do corporations think that customers have to use their services? Yes, I would prefer cable over satellite, but if satellite means better customer service than satellite it will be!